At BrightWork, we have successfully followed the six-phase WAG process outlined in these blog posts to help us to architect work and project management solutions on SharePoint for our customers for a number of years. Our aim is to deliver process improvements; therefore, we focus initially on identifying and understanding the processes and the interconnections between processes in a customer’s organization. We recognize that processes are constantly evolving and changing and we architect a SharePoint solution that is flexible enough to be used and evolved repeatedly in changing environments. The iterative design and delivery approach recommended in the WAG process is the key cornerstone of the WAG. We value the contribution our customers make to the design and rollout of effective solutions and therefore emphasize the importance of training relevant customer representatives.